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Culture Transformations for Responsible Insurance Organizations
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Process/Problem Solving
Employee
Customer
"I appreciate the direction we are going with
understanding the Net Promoter Score results we can
realize over the long run"
"I think reviewing the processes is a great idea.
I'm new here and it seems we do a lot of  things
just because it's the way it's always been done".
"I am very encouraged
with the direction
my company is taking!"
Love it.                    
       Love it!!
          Love it!!!
VERBATIMS
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